Storing food correctly is key to maintaining safety and quality. Follow these guidelines:

• Label and Date: Label all food that is not in its original packaging with its common name and a date. Ready-to-eat TCS foods held for more than 24 hours must also include a discard date.
• Rotate Stock (FIFO): Use the First-In, First-Out (FIFO) method to ensure older products are used before newer ones. Store products with the earliest expiration dates at the front of shelves.
• Prevent Cross-Contamination: Store raw meat, poultry, and seafood below ready-to-eat food to prevent juices from contaminating other items.
• Monitor Temperatures: Use thermometers to ensure coolers and freezers maintain proper temperatures (4°C which is 40°F or below for refrigerated foods, frozen solid for frozen foods).

Storage Order and Location

Raw and ready-to-eat food must be stored in specific order:

1. Ready-to-eat food
2. Seafood
3. Whole cuts of beef and pork
4. Ground meat and ground fish
5. Poultry

This storage order prevents juices from raw meats from dripping onto ready-to-eat items, avoiding cross-contamination.

Refrigeration and Freezing

Maintaining the correct refrigerator temperatures is a foundational aspect of food safety in foodservice operations. 

Setting and Monitoring Temperatures

• Set the refrigerator to maintain an internal temperature at or below 4°C which is 40°F. This temperature range is critical to slow bacterial growth and maintain food safety.
• Use the freezer for extended storage with proper packaging. Maintain freezer temperatures at -18°C which is 0°F or below.
• Install a reliable appliance thermometer in a visible location inside the refrigerator to monitor the temperature continuously. Check this thermometer regularly, at least daily, to ensure the temperature remains within the safe range.
• Consider using digital thermometers that can provide alerts if the temperature deviates from the set range, allowing for immediate corrective actions.
• Regularly calibrate thermometers to ensure accuracy. Follow manufacturer instructions for calibration or replace thermometers periodically to maintain reliability.
• Be aware of external factors that can affect internal temperatures, such as frequent door openings, the volume of food stored, and the ambient temperature of the kitchen. Adjust the refrigerator and freezer settings accordingly during peak usage times or if the kitchen temperature rises significantly.

• During warmer seasons or in hotter kitchen environments, it may be necessary to set the refrigerator to a lower setting to compensate for increased ambient temperatures.

• Understand the recovery time of your refrigerator or freezer, which is the time it takes to return to the appropriate temperature after the door has been opened. Minimize door openings during busy periods to allow the refrigerator to maintain a constant temperature.
• Recognize and reinforce the importance of keeping refrigerator and freezer doors closed as much as possible to avoid prolonged recovery times.

• Do not overfill the refrigerator. An overcrowded refrigerator can block air vents, restrict air circulation, and lead to uneven cooling and temperature fluctuations.
• Store larger, denser items at the bottom and towards the back of the refrigerator where temperatures are more stable. Keep smaller, more temperature-sensitive items towards the front and on higher shelves.

Preparing Food for Freezing

• Prepare food properly before freezing to maintain quality. Cool hot foods quickly before placing them in the freezer to minimize the risk of increasing the freezer’s internal temperature. 
• Portion food into meal-sized quantities to facilitate quick freezing and thawing. This practice also helps manage inventory and reduce waste.
• Use appropriate freezer-safe containers and wraps to protect food from freezer burn and odor transfer. Label each package with the freezing date and contents for easy identification and rotation.

Freezing Techniques

• Flash freezing: For items like baked goods, fruits, or prepared meals, spread them out on a baking sheet to freeze individually before packaging. This technique helps maintain food quality by reducing clumping and ice crystal formation.
• Vacuum sealing: Remove as much air as possible from packaging to reduce oxidation and extend the shelf life of frozen foods.
• Layering: Use wax paper or freezer paper between layers of food items like burgers or pancakes to prevent sticking and allow for easy separation during thawing.

Organizing the Refrigerator or Freezer

• Organize the freezer to ensure efficient air circulation. Avoid overpacking, which can restrict airflow and lead to uneven freezing.
• Place newer items towards the back and rotate older items to the front to use them first, adhering to the First-In, First-Out (FIFO) method.
• Group similar items together to streamline inventory checks and reduce the time the freezer door is open.

Storing food properly is crucial for maintaining food safety and quality. Label all items with dates and rotate stock using the First-In, First-Out (FIFO) method. Store raw meats below ready-to-eat food to prevent cross-contamination. Maintain refrigerator temperatures at or below 4°C which is 40°F and freezer temperatures at 0°F or below. Use reliable thermometers and minimize door openings to keep temperatures stable. Organize storage to promote airflow and ensure even cooling. Preparing food properly for freezing, using portion control, and proper packaging will help preserve quality and reduce waste.

The temperature danger zone is a critical concept in food safety, referring to the temperature range in which foodborne bacteria can grow most rapidly. By implementing strict controls on how long food is allowed to remain within this critical temperature range and ensuring proper cooking, cooling, and holding temperatures, foodservice operations can significantly reduce the risk of bacterial contamination and ensure the safety of the food they serve.

Defining the Temperature Danger Zone

The temperature danger zone is typically defined as the range between 4°C which is 40°F and 60°C which is 140°F. Within this range, pathogenic bacteria can grow exponentially, potentially doubling in number in as little as 20 minutes.

Risks Associated with the Danger Zone

When food is left in the danger zone for extended periods, it becomes susceptible to bacterial growth, which can lead to foodborne illnesses. Common pathogens like Salmonella, E. coli, and Listeria thrive in this temperature range and can contaminate food if proper temperature controls are not maintained.

Manage Food in the Danger Zone

Minimize the time food spends in the danger zone and use proper heating and reheating practices:

• Reheat foods to at least 74°C / 165°F for 15 seconds to kill any bacteria that may have developed.
• Keep hot foods hot, at or above 60°C / 140°F, using heat sources such as chafing dishes, warming trays, or slow cookers.

• Plan food preparation to minimize exposure to these temperatures. Cook foods quickly after thawing or preparation.
• Cool down cooked foods rapidly before refrigeration. Use ice baths, cooling paddles, or divide food into smaller portions to reduce cooling time.
• Keep cold foods at or below 4°C / 40°F using refrigeration units or ice baths.
• Regularly monitor the temperatures of both hot and cold foods to ensure they remain out of the danger zone.

Monitor and Control

• Equip foodservice areas with adequate thermometers and regularly check temperatures of hot and cold holding units.
• Use a time and temperature control system to track how long foods have been exposed to the danger zone during preparation and service.
• Adjust preparation and storage practices based on observations and measurements to ensure food safety standards are met.

Promote Safe Food Handling Practices

• Implement policies that require foods to be kept out of the danger zone. Make sure all staff are aware of these requirements and the reasons behind them.
• Display charts or posters that outline the temperature danger zone and safe food handling practices to serve as constant reminders.

Avoid the Danger Zone

• Thawing food properly: Thaw frozen food in the refrigerator, cold running water, or microwave using the defrost setting. Never thaw food at room temperature.
• Marinating and brining: While marinades and brines can enhance flavor, they do not necessarily kill bacteria. Ensure food reaches safe internal temperatures after marinating or brining.
• Rapid Cooling: Cool leftover food rapidly to 4°C / 40°F or below within two hours. This can be achieved by dividing large quantities into smaller containers or using an ice bath.
• Reheating: Reheat leftovers to 74°C / 165°F throughout, ensuring even heating.
• Hot Holding: Maintain hot holding temperatures at or above 60°C / 140°F. Discard food that has been in the danger zone for more than four hours.

Remember: When in doubt, throw it out! Food that has not reached safe internal temperatures or has been in the danger zone for extended periods should be discarded to prevent foodborne illness.

Types of Cleaning Agents for Foodservice Operations

Maintaining a clean kitchen is essential for ensuring food safety and compliance with health regulations. Different types of cleaning agents serve specific purposes in foodservice, from removing grime to killing harmful bacteria. Understanding the role of each cleaning agent allows staff to choose the right one for every task and avoid cross-contamination in the kitchen.

Water as a Cleaning Agent

Water is the most common cleaning agent used in foodservice operations and is often combined with other agents to enhance its effectiveness. While it can dissolve many substances, it cannot remove oils and grease effectively on its own. For tough stains and greasy residues, water must be used with detergents or degreasers to achieve thorough cleaning. The effectiveness of water improves when combined with heat and agitation, helping to loosen dirt and debris.

Detergents

Detergents are crucial in breaking down grease, oils, and food residues, making them suitable for cleaning dishes, countertops, and cooking equipment. They are surfactant-based, meaning they reduce surface tension in water, allowing it to spread more evenly and penetrate dirt. Detergents come in various strengths and formulations:

• Dishwashing Detergents: Specifically formulated for use in dishwashers to tackle grease and food residues.
• All-Purpose Cleaners: Milder detergents designed for general cleaning tasks like wiping down tables and counters.
• Degreasers: Heavy-duty detergents meant for removing built-up grease from surfaces like grills and stovetops.

Degreasers

Degreasers are designed to remove heavy grease and oils that build up on kitchen equipment, such as fryers, ovens, and stovetops. These powerful cleaners break down tough grease, making it easier to scrub off surfaces. In foodservice, degreasers are essential for maintaining clean and sanitary equipment that is prone to grease accumulation.

Best Practices:

• Use appropriate protective gear when applying degreasers, as they can be harsh on the skin.
• Apply degreasers in well-ventilated areas to avoid inhaling strong fumes.

Disinfectants

Disinfectants go beyond cleaning by killing bacteria, viruses, and fungi that may linger on surfaces even after cleaning. In foodservice operations, disinfectants are particularly important for high-touch areas, such as door handles, faucets, and food preparation surfaces. They help reduce the risk of foodborne illness by ensuring that harmful pathogens are eliminated.

Key Considerations:

• Disinfect surfaces only after they’ve been cleaned, as organic matter can reduce the effectiveness of disinfectants.
• Follow recommended contact times to allow the disinfectant to work fully.

Acid Cleaners

Acidic cleaning agents, such as vinegar or commercial descalers, are effective at removing mineral deposits, rust, and hard water stains. They are ideal for cleaning dishwashers, coffee makers, and other equipment prone to scale buildup. Acid cleaners can also be used on sinks and stainless steel surfaces to remove stains.

Best Practices:

• Ensure proper dilution of acidic cleaners to avoid damaging surfaces.
• Wear gloves to prevent skin irritation from harsh acids.

Abrasive Cleaners

Abrasive cleaners are designed for tough scrubbing on hard surfaces. They contain fine particles that physically remove stains, grime, and grease from surfaces. Abrasive cleaners are particularly useful for cleaning pots, pans, and other cooking equipment that endures heavy use.

Best Practices:

• Use abrasive cleaners only on surfaces that can withstand the scrubbing action to prevent damage.
• Always rinse thoroughly after cleaning to remove any leftover abrasive particles.

Enzyme Cleaners

Enzyme cleaners use biological compounds to break down organic matter such as fats, proteins, and carbohydrates. These cleaners are highly effective for removing food residues and odors in drains, grease traps, and garbage disposal areas. Enzyme cleaners are environmentally friendly, biodegradable, and safe to use in foodservice environments.

Conclusion

Understanding the different types of cleaning agents and their specific uses is critical for maintaining a clean and safe foodservice operation. From water and detergents to disinfectants and degreasers, each cleaning agent serves a unique purpose in keeping kitchens hygienic and compliant with health regulations. Proper use and storage of these agents ensure that surfaces remain clean and free from harmful pathogens.

Maintaining a clean and sanitary kitchen environment is fundamental to food safety in foodservice operations.

The Difference Between Cleaning and Sanitizing.

Cleaning is the process of removing visible dirt, food particles, and other debris from surfaces. This is typically achieved using water, detergent, or soap. Cleaning helps keep surfaces free of grime and organic matter but does not kill bacteria or other pathogens.

Sanitizing is the process of reducing the number of microorganisms to safe levels, as defined by public health standards. Sanitizers, such as chemical agents or heat, are used to destroy bacteria and viruses that can remain on surfaces even after cleaning.

In short, cleaning removes physical contaminants, while sanitizing ensures that any remaining harmful pathogens are minimized to safe levels.

Cleaning Methods in Foodservice

Thorough cleaning is the first step in maintaining food safety. Effective cleaning in a kitchen requires the use of appropriate methods for different surfaces and equipment:

• Manual Scrubbing: Use scrubbing pads, sponges, or brushes to physically remove food residues, grease, and dirt from surfaces like counters, cutting boards, and utensils.
• Rinsing: After scrubbing, rinse surfaces with clean water to wash away detergents and loosened debris. Rinsing helps prepare surfaces for sanitizing by removing any remaining soap.
• Drying: After cleaning, air-dry or use disposable towels. Avoid using cloth towels, which can harbor bacteria and may reintroduce contamination.
• Floor Cleaning: Sweep or vacuum floors to remove food particles before mopping with an appropriate cleaning solution. Pay attention to corners, under equipment, and other hard-to-reach areas.

Sanitizing Methods in Foodservice

After cleaning, the next crucial step is sanitizing. Surfaces must be free of food particles and debris before applying sanitizers, as organic matter can reduce the effectiveness of sanitizing agents. There are two main types of sanitization methods:

1. Chemical Sanitizers:
   • Use approved chemical sanitizers, such as chlorine-based, iodine-based, or quaternary ammonium compounds.
   • Always follow the manufacturer’s instructions for proper concentration, contact time, and application to ensure effective sanitization.
   • Surfaces should be allowed to air-dry after sanitizing to maintain the chemical’s efficacy.
2. Heat Sanitization:
   • This method involves using hot water or steam to sanitize surfaces and equipment. For example, immersing items in water heated to at least 171°F (77°C) for at least 30 seconds can effectively sanitize utensils and small equipment.
   • Automatic dishwashers also use high temperatures to sanitize dishware and utensils. The final rinse in most dishwashers reaches around 180°F (82°C) to ensure sanitation.

Best Practices for Cleaning and Sanitizing

Implementing proper cleaning and sanitizing practices ensures that foodservice operations maintain safe conditions for food preparation. Here are some best practices to follow:

• Use the Correct Order: Always clean surfaces before sanitizing. Sanitizers are most effective when surfaces are free of organic matter.
• Monitor Sanitizer Strength: Use test strips to ensure sanitizers are mixed to the proper concentration. Too strong, and they may be harmful to equipment and unsafe for food contact. Too weak, and they won’t effectively kill pathogens.
• Clean High-Touch Areas: Frequently touched surfaces like door handles, refrigerator doors, and equipment switches should be cleaned and sanitized more frequently to prevent cross-contamination.
• Establish Cleaning Schedules: Create a routine cleaning and sanitizing schedule that clearly outlines what needs to be cleaned, how often, and by whom. This schedule should cover all food contact surfaces, equipment, and non-food contact areas like floors, walls, and waste areas.
• Maintain Equipment: Regularly clean and sanitize kitchen equipment, such as mixers, slicers, and refrigerators. Ensure staff disassemble equipment as needed to clean hard-to-reach areas where bacteria can grow.
• Train Staff: Provide regular training for all employees on proper cleaning and sanitizing procedures. Make sure they understand the difference between cleaning and sanitizing and know how to use cleaning products and equipment safely.

Importance of Cleaning and Sanitizing in Foodservice

Effective cleaning and sanitizing help to:

• Prevent Cross-Contamination: Cross-contamination occurs when harmful bacteria or allergens transfer from one surface to another. Cleaning and sanitizing surfaces between tasks minimize this risk, ensuring that food contact surfaces do not harbor pathogens.
• Ensure Food Safety: Proper sanitization practices reduce the number of harmful microorganisms on surfaces, decreasing the risk of foodborne illnesses.
• Comply with Health Regulations: Adhering to proper cleaning and sanitizing protocols helps foodservice establishments stay compliant with local and national health and safety regulations, which can prevent fines or closure.
• Enhance Customer Confidence: Maintaining a clean and hygienic environment improves the reputation of a restaurant or foodservice operation, encouraging customer trust and loyalty.

Conclusion

Cleaning and sanitizing are critical components of food safety. By thoroughly cleaning surfaces and equipment to remove dirt and food particles, and then sanitizing to kill harmful microorganisms, foodservice operations can protect both their customers and their reputation. Adopting a proactive approach to cleaning and sanitizing, along with consistent staff training, ensures that food is prepared and served in the safest conditions possible.

Pests are a serious threat in food service because they carry bacteria, viruses, and parasites that can contaminate food and food preparation areas. Some common diseases spread by pests include Salmonella, E. coli, and Norovirus, all of which can lead to foodborne illness outbreaks. Additionally, pests can contaminate food with their waste, fur, saliva, and dead bodies, making the food unsafe to serve.

Common Pests in Restaurants and Kitchens

• Rodents: Rats and mice are particularly dangerous in foodservice environments. They are attracted to food scraps and warm nesting areas. They leave behind droppings, urine, and hair, which can easily contaminate food or food surfaces. Rodents can also damage equipment and wiring by chewing.
• Cockroaches: Known for their ability to survive in difficult conditions, cockroaches carry pathogens like E. coli and Salmonella. They thrive in dark, warm, and moist areas, such as behind kitchen appliances or in drainage areas. Cockroaches often contaminate food or surfaces by leaving behind feces, saliva, and shed body parts.
• Flies: Flies are common in open kitchen spaces and can carry bacteria from trash, waste areas, or other contaminated surfaces. Since they feed on decaying organic material, they can easily transfer pathogens to food, leading to foodborne illnesses.
• Stored Product Pests: Insects like beetles and moths may infest dry food products like flour, cereals, and grains, compromising food quality and safety.
• Ants: Ants can be a nuisance in food storage and preparation areas. They can carry bacteria from one area to another and invade stored food if it’s not properly sealed.

Prevention and Control Measures

Prevention is the first line of defense against pests. Effective pest management focuses on eliminating entry points, food sources, and breeding areas for pests. Here are some key steps to take:

• Maintaining Cleanliness: Keeping food preparation, storage, and dining areas clean is essential. Regularly clean spills, food debris, and grease buildup, which attract pests. Pay special attention to hard-to-reach areas, such as under equipment, inside cabinets, and behind appliances.
• Proper Food Storage: Store all food at least 6 inches off the floor in pest-proof containers. Ensure all containers are sealed tightly, especially for dry goods and bulk ingredients. This prevents pests from accessing food sources and contaminating supplies.
• Building Maintenance: Inspect your facility for gaps, cracks, and holes that pests could use as entry points. Seal these openings with appropriate materials, such as caulk or metal mesh. Ensure that all doors and windows close properly and that screens are in place to prevent flying insects from entering.
• Garbage Disposal: Garbage areas can attract pests if not properly managed. Use containers with tight-fitting lids and regularly empty and clean them to avoid food residue buildup. Ensure that dumpsters are placed away from foodservice areas and are cleaned frequently.
• Pest Monitoring and Inspections: Regularly inspect for signs of pests, such as droppings, nesting materials, gnaw marks, or insect bodies. Use glue boards, traps, and other monitoring tools to track pest activity in critical areas, such as storage rooms and kitchens.

Hiring Professional Pest Control Professionals

Professional pest control services play an important role in any pest management plan. They can assess your facility, identify risks, and implement a control program tailored to your needs. 

When selecting a pest control operator, ensure that they:

• Are licensed and certified according to local regulations.
• Provide routine inspections and treatments based on your facility’s needs.
• Use Integrated Pest Management (IPM) strategies, which prioritize prevention and minimize the use of chemicals.

Using Pesticides Safely

Pesticides should always be considered a last resort after non-chemical methods have been exhausted. When pesticides are used, they must be applied correctly to ensure the safety of food and staff. Here are key guidelines for safe pesticide use:

• Only use pesticides approved for foodservice environments.
• Hire a certified pest control operator (PCO) to apply them safely.
• Store pesticides away from food preparation areas in labeled containers.
• Follow manufacturer instructions carefully to avoid overuse or improper application.
• Avoid contaminating food or equipment by ensuring that no pesticides come into direct contact with surfaces where food is handled.

Pesticides should be part of a comprehensive pest management strategy, with a focus on preventing infestations through cleanliness and structural maintenance.

Signs of a Pest Infestation

Identifying a pest infestation early can prevent significant damage to your operation. Some common signs of pests in your facility include:

• Droppings: Rodent droppings are small, dark, and pellet-shaped. Insects may leave behind frass (insect droppings) near food sources.
• Gnaw Marks: Rodents will chew on packaging, wiring, and other materials to access food or create nests.
• Odors: Certain pests, especially rodents and cockroaches, leave behind a musty smell.
• Egg Casings or Shed Skins: Insects, such as cockroaches, may leave behind egg casings or shed skins as they grow.
• Sightings of Live Pests: Seeing pests during daylight hours can indicate a severe infestation, as most pests are nocturnal

Conclusion

Effective pest management is an ongoing process that requires cleanliness, vigilance, and professional intervention when needed. By implementing proper prevention measures, monitoring for signs of pests, and working with licensed pest control operators, foodservice operations can keep pests out and maintain a safe, hygienic environment for food preparation and service.

A food safety management system is a set of procedures and practices that work together to ensure that foodborne illness risks are minimized throughout the flow of food. This chapter introduces key management systems like active managerial control and Hazard Analysis Critical Control Point (HACCP), which are designed to prevent hazards before they occur.

Food Safety Management Systems

A food safety management system involves implementing a group of practices to control risks and hazards. These systems are based on controlling risks throughout the flow of food, using methods like:

• Personal Hygiene Programs
• Supplier Selection and Specifications
• Cleaning and Sanitizing Procedures
• Pest Control

Active Managerial Control

Active managerial control is a proactive approach to managing food safety hazards. Managers must anticipate risks, supervise critical tasks, and correct issues when they arise. Monitoring is essential in ensuring that these control measures are effective.

HACCP (Hazard Analysis Critical Control Point)

HACCP is a food safety management system that focuses on identifying potential biological, chemical, and physical hazards at specific points in the food production process. The system is based on seven principles:

1. Conduct a hazard analysis.
2. Determine critical control points (CCPs).
3. Establish critical limits.
4. Establish monitoring procedures.
5. Identify corrective actions.
6. Verify that the system works.
7. Establish record-keeping and documentation.

HACCP allows for proactive control of food safety hazards, reducing the risk of foodborne illnesses.

Conclusion

Food safety management systems are critical for preventing foodborne illness. By applying systems like HACCP and actively managing food safety risks, foodservice operations can maintain high safety standards and protect their customers.

Once food has been prepared and cooked, ensuring its safe service is the final step in preventing foodborne illness. Cross-contamination, time-temperature abuse, and improper handling during service can undo the work of previous steps. This chapter focuses on the critical safety measures during food service, from holding food at the correct temperatures to preventing contamination and ensuring customer safety. Following these practices will help ensure that the food you serve is safe to eat.

Holding Food Safely

When food is held for service, it must be kept out of the temperature danger zone (41°F to 135°F) to prevent pathogen growth.

• Hot Holding: Keep hot food at 135°F (57°C) or higher.
• Cold Holding: Keep cold food at 41°F (5°C) or lower.

You should also check food temperatures at least every four hours. If food has fallen into the danger zone, it must be discarded unless corrective action can be taken within two hours.

Self-Service and Buffet Areas

Food served in self-service areas, like buffets or salad bars, is particularly at risk of contamination. To prevent issues:

• Use sneeze guards and food covers to protect food from contamination.
• Ensure proper temperature control, keeping hot food hot and cold food cold.
• Train staff to monitor guests to ensure they use clean plates and utensils when returning for more food.
• Label all food clearly, especially when it comes to allergen information.

Serving Safely

In any foodservice operation, cross-contamination during serving is a big risk. To minimize this:

• Avoid bare-hand contact with ready-to-eat food by using gloves, tongs, or other utensils.
• Handle dishware and glassware by their edges to avoid touching surfaces that come into contact with food or mouths.
• Clean and sanitize serving utensils regularly, at least every four hours, or after each use.

Serving and Holding Food

Effective temperature control is crucial for maintaining food safety during the serving and holding stages in foodservice operations. Maintaining proper temperature control during the serving and holding stages is vital for food safety in foodservice operations. 

Understanding Temperature Requirements

To prevent the growth of pathogens, it is essential to keep hot foods hot and cold foods cold:

• Hot foods should be held at 60°C 140°F or higher.
• Cold foods should be maintained at 4°C / 40°F or lower.

Equipment for Maintaining Hot Foods

Proper equipment is vital to keep hot foods at the required temperature:

• Steam tables, warming trays, and heat lamps are effective tools for maintaining food above 140°F.
• Regularly check the temperature settings to ensure they are correct and functioning properly.
• Cover hot foods to retain heat and moisture, which also helps maintain a constant temperature.
• Add water to steam tables as needed to mitigate excessive evaporation, which can lead to drying out of food and a drop in temperature.

Equipment for Keeping Cold Foods Cold

Cold foods require appropriate equipment to stay at safe temperatures:

• Refrigerated display cases, chilled serving trays, and ice baths are commonly used to keep foods cold.
• Monitor the condition and temperature of these cooling devices to ensure they are effectively maintaining foods below 40°F.

Using Thermometers to Monitor Food Temperatures

Regularly use food thermometers to check the internal temperature of foods being held:

• Insert the thermometer into the thickest part of the food, avoiding bone and fat, to get an accurate reading.
• Check temperatures at least every two hours to ensure foods remain within the safe temperature range.

Time as an Additional Control

When temperature control is not feasible, time can be used as a public health control:

• Foods can be held without temperature control for limited periods—typically four hours for hot foods and six hours for cold foods—from the time they are removed from temperature control.
• Clearly mark the time when the food was removed from temperature control and when it should be discarded.

Proactive Management of Food Temperatures

Plan and manage how foods are served and held:

• Prepare foods in batches to minimize the time they spend in the temperature danger zone.
• Arrange for staggered cooking and replenishment to ensure that fresh, hot food is always available while minimizing the time food spends being held.
• Regularly add water to steam tables or hot holding equipment to prevent food from drying out, which can affect both the quality and safety of the food.

Food Transport

Packing Food for Transport

Proper packing of food for transport is crucial in maintaining food safety, especially when delivering meals or catering off-site events. Packing food for transport in foodservice requires meticulous attention to detail and adherence to food safety practices. By choosing the right containers, maintaining temperature control, preventing contamination, and organizing loads effectively, foodservice providers can ensure that food arrives safely and deliciously at its destination. These practices not only protect consumers but also enhance the reputation of the foodservice operation for quality and safety.

Packing food for transport involves more than just placing items in containers. It requires careful consideration to prevent contamination, maintain food at safe temperatures, and ensure that food arrives in the best possible condition. Proper packing helps prevent the growth of pathogens and reduces the risk of foodborne illness.

Choosing the Right Containers

Select containers that are sturdy, leak-proof, and designed for food transport:

• Use insulated containers to maintain food temperature, whether hot or cold.
• Opt for containers that can be securely sealed to prevent spills and exposure to contaminants.
• Ensure containers are made of materials safe for food contact and suitable for the type of food being transported.

Maintaining Temperature Control

Keeping food out of the temperature danger zone during transport is essential:

• For hot foods, use insulated carriers that keep food above 140°F (60°C).
• For cold foods, use coolers or insulated containers with ice packs to keep food at or below 40°F (4°C).
• Monitor temperatures during transport, especially for longer distances, to ensure they remain within safe limits.

Preventing Contamination

Take steps to prevent cross-contamination during packing and transport:

• Separate raw foods from cooked and ready-to-eat items. Use separate containers to avoid cross-contact.
• Cover foods with tight-fitting lids or wrap them securely in food-grade materials.
• Pack cleaning supplies, such as disposable wipes or sanitizers, to handle spills or contamination during transport.

Organizing and Securing Loads

Properly organize and secure food containers within the transport vehicle:

• Arrange containers so that they do not tip over or slide during transit. Use non-slip mats or tie-downs if necessary.
• Place heavier items at the bottom and lighter items on top to prevent crushing.
• If using a catering van or truck, equip it with shelves or racks that secure containers in place.

Documentation and Labeling

Label all containers with contents, preparation date, and any specific handling instructions:

• This practice helps in maintaining proper rotation and use, especially for large events or multiple delivery stops.
• Include reheating instructions if applicable, to ensure that end consumers handle and consume the food safely.

Final Checks Before Transport

Conduct a final check before transport to ensure everything is packed correctly:

• Verify that all containers are sealed and labeled.
• Check the arrangement of items to ensure nothing has shifted during loading.
• Review the route and expected delivery times to plan for any needed adjustments in food handling or temperature control.

Safe Food Preparation

Preparing food safely is just as important as purchasing and storing it correctly. During preparation, cross-contamination and time-temperature abuse are the main risks that can lead to foodborne illnesses. This section covers essential practices for safely thawing, cooking, and cooling food, as well as handling food with special requirements. Following these guidelines will help you minimize the risk of foodborne illness in your kitchen.

Preventing Cross-Contamination and Time-Temperature Abuse

Cross-contamination and time-temperature abuse can happen easily during food preparation. Follow these guidelines to reduce the risks:

• Clean and Sanitize: Always clean and sanitize workstations, cutting boards, and utensils before and after handling food.
• Limit Quantities: Only remove as much food from the cooler as you can prepare in a short time to prevent food from sitting out too long.
• Return Prepped Food to Cooler: Quickly refrigerate prepped food or cook it immediately to prevent it from entering the danger zone.

Thawing Food Safely

Thawing food improperly can allow bacteria to grow. Always thaw frozen food using one of these methods:

1. Refrigeration: Thaw food in a cooler at 4°C which is 40°F or lower.
2. Running Water: Submerge food under running water at 70°F or lower, ensuring it doesn’t rise above 4°C which is 40°F for more than four hours.
3. Microwave: Thaw food in a microwave only if it will be cooked immediately afterward.
4. Cooking: Thaw food as part of the cooking process, such as putting frozen vegetables directly into boiling water.

Cooking Food to Safe Temperatures

Cooking food to the correct internal temperature is the only way to reduce pathogens to safe levels. Always use a thermometer to check that food has reached its minimum internal temperature:

• Poultry: 165°F for 15 seconds
• Ground meat: 155°F for 15 seconds
• Seafood and steaks: 145°F for 15 seconds
• Roasts: 145°F for 4 minutes

Microwave cooking requires food to reach 165°F, followed by standing for two minutes to ensure even heat distribution.

Cooling and Reheating Food

To keep food safe after cooking, it must be cooled quickly and reheated properly when needed. Follow these steps:

• Cooling: Cool risky food from 135°F to 70°F within two hours, then to 4°C which is 40°F or lower within the next four hours. The total cooling process should not exceed 6 hours.
• Reheating: When reheating TCS food for hot holding, heat it to 165°F for 15 seconds within two hours.

Use methods such as ice-water baths, blast chillers, or dividing large portions into smaller containers to cool food quickly.

Food preparation involves careful attention to time and temperature controls, as well as preventing cross-contamination. By following the proper procedures for thawing, cooking, cooling, and reheating food, you can significantly reduce the risk of foodborne illnesses and protect your customers.

Food Chain Safety

Ensuring food safety starts with purchasing, receiving, and proper storage practices. From the moment food enters your establishment, it’s crucial to handle it properly to prevent contamination and spoilage. This section discusses the steps you need to follow when purchasing from trusted suppliers, inspecting deliveries, and storing items correctly to maintain quality and safety. Following these guidelines will help prevent time-temperature abuse, cross-contamination, and other risks that can lead to foodborne illness.

Purchasing from Approved, Reputable Suppliers

To ensure the food you serve is safe, it’s essential to purchase from suppliers that have been inspected and meet local, state, and federal laws. Approved suppliers must follow Good Manufacturing Practices (GMP) or Good Agricultural Practices (GAP). Before purchasing, review suppliers’ inspection reports, which should cover:

• Receiving and storage
• Processing and shipping methods
• Cleaning and sanitizing procedures
• Staff hygiene and training
• Recall programs
• Hazard Analysis Critical Control Point (HACCP) systems or other food safety systems

Establish relationships with your suppliers to ensure they maintain high standards and deliver safe, high-quality products.

Receiving and Inspecting Deliveries

To ensure food safety during delivery, follow these steps:

1. Designated Staff: Assign trained staff to receive and inspect deliveries. They should have the necessary tools, such as purchase orders, thermometers, and scales.
2. Inspect Delivery Trucks: Visually inspect trucks for cleanliness and signs of contamination.
3. Check Temperatures: Use thermometers to verify that food arrives at the correct temperature (e.g., cold TCS food at 4°C which is 40°F or below).
4. Store Promptly: Once deliveries are inspected, store items in the proper locations immediately, especially refrigerated or frozen items.

Reception Control and Prevention of Pest Infestations

In many countries, health protocols regarding packaging materials such as cartons and crates may not be as strict as necessary to prevent contamination and pest infestations. One of the most common risks associated with food deliveries is the transport of pests, such as cockroaches, into kitchen environments through packaging materials like egg cartons. 

Key Control Measures for Reception to Prevent Pest Infestations

1. Inspect Packaging Materials Carefully
   • Upon receiving deliveries, especially those packaged in cartons or crates (e.g., egg cartons, produce boxes), inspect the packaging for any signs of pests such as cockroach eggs, droppings, or live insects. Egg cartons are particularly prone to harboring cockroaches.
   • Reject any deliveries with damaged or compromised packaging, as these could provide entry points for pests.
   • Maintain cleanliness in delivery reception areas, as pests are attracted to food debris and moisture. Cockroaches can easily hide in cracks or behind appliances in poorly maintained spaces.
2. Preventive Measures for Pest Control
   • Limit Use of Cardboard: Whenever possible, request deliveries in non-cardboard containers
   • Unpack Immediately: Transfer items from cartons to clean storage containers as soon as possible.
   • Pest Monitoring: Install traps or glue boards in delivery areas to monitor for the presence of cockroaches or other pests.
   • Dispose of Packaging: Remove and dispose of cardboard boxes and packaging materials outside the kitchen immediately after receiving deliveries.

Rejecting Deliveries

If any part of a delivery fails to meet safety standards, it must be rejected. To do this:

• Set the rejected items aside from accepted items.
• Inform the delivery person of the problem and get a signed adjustment or credit slip.
• Log the issue on the invoice or receiving document.

In some cases, you may be able to clean or recondition certain items, such as contaminated but undamaged cans, and use them safely.

Handling Recalls

If a product is recalled, follow these steps:

• Identify: Match the recalled product information with the items in your inventory (e.g., manufacturer ID, use-by date).
• Isolate: Remove the recalled items from inventory and store them separately to prevent use.
• Label: Mark the recalled items clearly to prevent staff from using them.
• Follow Instructions: Refer to the recall notice for guidance on what to do with the items (e.g., return or discard).

Maintaining food safety begins with proper purchasing, receiving, and storage practices. By working with approved suppliers, thoroughly inspecting deliveries, rejecting unsafe items, and storing food according to strict guidelines, you can prevent foodborne illnesses and protect your customers.

Personal hygiene is one of the most critical aspects of food safety. When working in foodservice, it is essential for all staff members to maintain strict personal hygiene standards to prevent contamination and foodborne illness. This chapter explains the key practices food handlers must follow to ensure they do not compromise the safety of the food they prepare or serve.

Why Personal Hygiene is Important

Food handlers can unintentionally introduce harmful pathogens to food in many ways. Contamination can occur during every stage of food preparation, from receiving ingredients to serving meals. Some of the most common ways food handlers contaminate food include:

• Working While Sick: Illnesses such as the flu, gastroenteritis, and foodborne illnesses like Hepatitis A or Norovirus can easily spread from sick food handlers to the food they prepare.
• Not Washing Hands: Hands can pick up bacteria and viruses from many sources, including restrooms, dirty equipment, and handling raw food.
• Improper Glove Use: Not changing gloves between tasks or using them as a substitute for handwashing can lead to contamination.
• Touching Contaminated Surfaces: Touching unclean surfaces, such as counters or equipment, and then handling food can spread pathogens.
• Handling Food with Unclean Body or Clothes: Poor personal cleanliness, including dirty uniforms or unkempt grooming, can introduce contaminants to food.

Even food handlers who seem healthy may carry pathogens without showing symptoms, making it crucial to follow hygiene procedures at all times.

Personal Behaviors to Avoid in the Workplace

Certain habits can introduce contaminants into food and should always be avoided while working in a food service environment. These include:

• Scratching your skin, face, or scalp.
• Running fingers through hair
• Wiping or touching the face, nose, or mouth
• Rubbing or touching an open wound or pimple
• Wearing a dirty uniform or apron
• Coughing or sneezing into hands
• Spitting or using tobacco in food preparation areas

Personal Hygiene Program

A solid personal hygiene program is essential to maintaining food safety in any foodservice operation. This program should address several key areas:

• Hand Hygiene: Proper handwashing techniques, when and how to wash hands, and the correct use of gloves.
• Personal Cleanliness: Ensuring that staff arrive to work clean and well-groomed.
• Work Attire: Establishing guidelines for clean uniforms, proper use of aprons, and restrictions on jewelry.
• Illness Reporting: Encouraging staff to report illnesses and preventing sick employees from working with or around food.

Managers play a critical role in implementing and maintaining these hygiene programs. They must create clear policies, train employees regularly, and lead by example.

Eating, Drinking, Smoking, and Chewing Gum

Food handlers must avoid eating, drinking, smoking, vaping, and chewing gum or tobacco in food preparation and service areas. Saliva can contain harmful pathogens that may be transferred to food. These activities should only take place in designated staff areas.

The Importance of Handwashing

Handwashing is one of the most effective ways to prevent the spread of foodborne illnesses. Hands are constantly in contact with various surfaces that may carry pathogens, and without proper handwashing, these germs can be transferred to food.

When to Wash Hands

Food handlers must wash their hands before starting work and after the following activities:

• Using the restroom
• Handling raw meat, poultry, or seafood
• Touching the face, hair, or body
• Sneezing, coughing, or using a tissue
• Eating, drinking, smoking, or chewing gum
• Handling chemicals
• Taking out the trash or cleaning tables
• Handling money
• Touching dirty equipment or surfaces

How to Wash Hands Properly

The WHO established a standard 11-step protocol for handwashing. It is important, especially after the pandemic, everyone follows these protocols. This process should last between 40 and 60 seconds:

1. Wet your hands with water.

2. Place enough soap in the palm of your hand to cover the surface of your hands.

3. Rub the palms of your hands together.

4. Rub the palm of your right hand against the back of your left hand, interlacing your fingers and vice versa.

5. Rub the palms of your hands together, with your fingers interlaced.

6. Rub the back of the fingers of one hand with the palm of the opposite hand, holding your fingers.

7. Rub your left thumb in a rotating motion, trapping it with the palm of your right hand and vice versa.

8. Rub the tips of the fingers of your right hand against your left hand, making a rotating motion and vice versa.

9. Wash your wrists.

10. Rinse your hands with water.

11. Dry your hands with a disposable towel.

Your hands are clean, use the towel to turn off the faucet so they stay clean.

Hand Antiseptics

Hand sanitizers, or antiseptics, can be used in addition to handwashing but never as a substitute. They must meet FDA standards and should only be used after hands are properly washed. Always allow hand antiseptics to dry before touching food or equipment.

Hand Care and Fingernails

To avoid contaminating food, food handlers must take proper care of their hands:

• Fingernails: Keep nails short, clean, and well-trimmed. Long or artificial nails and nail polish should not be worn unless gloves are used, as they can harbor bacteria or break off into food.
• Wounds: Cover any cuts, wounds, or boils with a clean, waterproof bandage. If the wound is on the hand, wear gloves over the bandage to ensure it stays covered.

Proper Use of Gloves

Gloves are a vital barrier that helps prevent bare-hand contact with food, especially when handling ready-to-eat foods. However, gloves must be used correctly to be effective.

When to Use Gloves

Gloves should be worn when:

• Handling ready-to-eat food
• Working with ingredients that will not be cooked to a safe internal temperature

How to Use Gloves Properly

• Wash hands before putting on gloves.
• Select the correct glove size.
• Hold gloves by the edge when putting them on to avoid touching the glove surface.
• Inspect gloves for tears or damage before using.
• Change gloves between tasks, after handling raw meat, and whenever they become dirty or torn.

Avoiding Bare-Hand Contact with Ready-to-Eat Food

Whenever possible, food handlers should avoid touching ready-to-eat foods with their bare hands. This is particularly important in establishments that serve high-risk populations, such as the elderly, young children, or people with compromised immune systems. If bare-hand contact is allowed, specific hygiene policies and handwashing training must be enforced.

Personal Cleanliness and Work Attire

Maintaining personal cleanliness is essential for food safety. Food handlers should arrive at work freshly bathed, with clean hair and clothes. Personal grooming standards should be strictly followed to reduce the risk of contaminating food.

Work Attire Guidelines

• Hair Restraints: All food handlers should wear a clean hat or hair restraint to prevent hair from falling into food. Those with facial hair should also wear beard restraints.
• Clean Uniforms: Wear clean clothing and change into work attire at the establishment, if possible. Dirty uniforms should be kept away from food prep areas.
• Jewelry: Rings (except plain bands), bracelets, watches, and other jewelry should not be worn while handling food, as these items can harbor bacteria and become physical contaminants.

Managing Cuts and Wounds

Cover any cuts or wounds on the hands with waterproof bandages before donning gloves. This practice is crucial in preventing pathogens from infecting food. Employees must take immediate action upon sustaining any cut or abrasion:

• Cover all cuts, wounds, or abrasions with a waterproof, durable bandage or dressing. This barrier prevents bacteria from the wound from contaminating food.
• After applying a bandage, wear gloves as an additional layer of protection. Ensure gloves are changed regularly and anytime a new wound is attended to.
• Fresh tattoos that have not yet healed are essentially open wounds and require careful management. cover them with a waterproof barrier, especially if they are on arms or hands, to prevent any leakage of fluids that could contaminate food or work surfaces.
• Regularly inspect wound coverings to ensure they remain intact during work hours. If a covering becomes compromised, it should be replaced immediately.

Proper Storage of Personal Items

Proper storage of personal items by foodservice employees is crucial to maintain a hygienic work environment and prevent contamination of food and food contact surfaces. Mobile phones, Bags and Purses, Outerwear such as jackets, and Jewelry should be stored in a safe place away from food.

Reporting Illnesses

Illnesses can easily spread through a foodservice establishment if not properly managed. Employees must report any symptoms of illness to their manager before working with food. This includes common symptoms like vomiting, diarrhea, or jaundice. Food handlers diagnosed with a serious foodborne illness, such as Norovirus, Salmonella, or Hepatitis A, must stay home until cleared by a medical professional.

Best Practices for Cough and Sneeze Etiquette

• Use a tissue to cover your mouth and nose when coughing or sneezing. If a tissue is not available, cough or sneeze into your elbow or upper sleeve, not your hands. This method reduces the risk of contaminating hands that come into contact with food and surfaces.
• Avoid touching your face, especially your mouth, nose, and eyes, with unwashed hands to prevent the transfer of pathogens from surfaces to your respiratory system.
• Wear a mask or face covering if experiencing coughing or sneezing, especially during outbreaks of respiratory illnesses. Masks can help contain respiratory droplets and prevent the spread of illness.

Handling Sick Employees

If you are sick, you should not work with food. Foodservice workers and managers are responsible for ensuring that sick employees do not work with food. Staff who show signs of illness should be restricted from food preparation areas or excluded from work altogether, depending on the severity of the illness. Common conditions that require exclusion include:

• Vomiting or diarrhea
• Jaundice (yellowing of the skin or eyes)
• Diagnosed foodborne illnesses

Employees can return to work once they have been symptom-free for at least 24 hours or have received medical clearance.

Conclusion

Maintaining personal hygiene is critical for food safety in any foodservice operation. By following proper handwashing techniques, wearing appropriate attire, avoiding unsafe personal behaviors, and reporting illnesses, food handlers can play a key role in preventing contamination and ensuring that the food they prepare is safe for consumption.